Business colleagues reviewing insurance cover in Nairobi

Confidence in every risk.

We help Kenyan enterprises, institutions, SACCOs and households read their exposures plainly, structure cover against them, and hold an underwriter to the promise when it is finally called upon.

J012 adviser discussing a policy with clients
Who we are

Insurance is not a commodity. It is a promise.

J012 Innovate is a licensed insurance agent, registered under the Insurance Act (Cap. 487) and authorised to place cover across every major class through our appointed IRA-licensed underwriter.

The work begins well before the wording. How does the enterprise actually run? Where does exposure concentrate, and what would a loss truly cost — in replacement, in downtime, in reputation? The policy is the conclusion of that enquiry, never a substitute for it.

Solutions Portfolio

Tailored Insurance Architecture

Explore our core pillars of coverage. Select a domain to review the policies and risk structures within it.

Every policy is a theory. A claim is the proof.

Why J012

Why enterprises choose J012 Innovate

01

Tailored structuring

Programmes drawn from the client's own risk profile — assembled deliberately, never adapted from a schedule written for somebody else.

02

Multi-sector expertise

Commercial, industrial, agricultural, marine, benefits and personal exposures held within a single relationship, so nothing falls between intermediaries.

03

Responsive service

Candid communication from quotation through servicing to settlement — including the parts of an answer a client would rather not hear.

04

Professional governance

Bound by the IRA Code of Conduct: commissions disclosed, conflicts declined, the client's interest placed ahead of our own.

Technology

Risk you can measure is risk you can price

Telemetry on a matatu fleet, sensors on a factory floor, satellite imagery over a shamba — instrumentation is turning assumptions into observations, and observation changes both what cover costs and how quickly it pays.

Reviewing risk data on a laptop
Insurtech
Advisory discussion at J012 Innovate

An advisory relationship, not a transaction

The firm

J012 Innovate Insurance Agency is a licensed insurance agent, registered and regulated by the Insurance Regulatory Authority of Kenya under the Insurance Act (Cap. 487), and authorised to arrange and place business across life, medical, general and specialty lines.

Cover is placed through our appointed, IRA-licensed Kenyan underwriter. The Code of Conduct obliges us to disclose every commission, decline conflicts of interest and act in the client's interest — an obligation that does not vary with the size of the account, whether it belongs to a listed corporation, a growing enterprise or a single household.

Client consultation in progress
Our approach
Mission

Accessible cover, properly placed

To render insurance genuinely affordable and accessible across Kenya, through expertise, skilled people and the disciplined use of technology.

Vision

The standard for service

To lead Kenya's insurance market, and to set the standard by which service within it is measured.

01

Integrity

The same conduct whether or not anyone is watching.

02

Accountability

We own the outcome, not merely the undertaking.

03

Innovation

A practice that keeps pace with the instruments available to it.

04

Client-centricity

Understand the enterprise first. Everything else follows from that.

Regulatory

Licences & compliance

Licensed by the IRA under the Insurance Act (Cap. 487), and registered with the Office of the Data Protection Commissioner.

Registrations

Insurance Regulatory Authority (IRA)
Registered, licensed & regulated
Office of the Data Protection Commissioner
Registered & compliant

Active licences

Insurance Agent
Data Handler
Data Controller
Policyholder information is handled under Kenya's Data Protection Act, 2019 — stored securely and accessed only by authorised personnel.
J012 Innovate solutions portfolio

Tailored Insurance Architecture

Four pillars of coverage, priced against sum insured and excess the way Kenyan underwriters actually quote. Select a domain to review the policies within it.

Property All Risks & Assets

Protection for structures, machinery, equipment and inventory against fire, flood, theft and natural peril disruption.

  • Business Interruption & Loss of Profit
  • Machinery Breakdown Endorsements
  • Burglary & Money Insurance

Directors & Officers (D&O)

Safeguarding the personal assets of board members and executives against defence costs and settlement liabilities.

  • Regulatory Investigation Cover
  • Shareholder Litigation Protection
  • Employment Practices Liability

Cyber Risk & Data Breach

Indemnity for extortion, ransomware, data restoration and regulatory penalties under Kenya's data protection regime.

  • Third-Party Liability Compensation
  • Forensic & Legal Incident Response
  • Business Interruption from Outage

Engineering & Plant

Cover for the machinery an operation depends on — from the production line to the contractor's yard.

  • Contractors' Plant & Machinery
  • Electronic Equipment & Boiler
  • Machinery Loss of Profit

Liability & Professional Indemnity

Protection where an operation's conduct, advice or premises causes loss to a third party.

  • Public & Products Liability
  • Professional Indemnity
  • Medical Malpractice

Financial Lines & Fidelity

Cover against internal dishonesty, counterparty default and the exposures particular to institutions handling money.

  • Bankers Blanket Insurance
  • Fidelity Guarantee
  • Trade Credit Insurance

Corporate Group Medical

Flexible inpatient, outpatient, maternity and dental structures for employers, SACCOs and chamas, spanning regional East African provider networks.

  • Chronic Condition Management
  • Executive International Evacuation
  • Health Awareness Programmes

Group Life Assurance & WIBA

Statutory Work Injury Benefits Act compliance paired with financial security for families on death or disability.

  • Last Expense Speed-Payouts
  • Permanent Total Disability (PTD)
  • Group Personal Accident

Key Person Insurance

Safeguarding organisational stability against the loss of vital executives, founders or technical specialists.

  • Business Continuity Funding
  • Shareholder Buyout Indemnity
  • Credit Life for Facilities

Income Protection & Critical Illness

Salary continuation and lump-sum benefits when illness or injury interrupts an employee's earning capacity.

  • Group Income Protection
  • Group Critical Illness
  • Rehabilitation Cost Cover

Pensions & Retirement

Provision for obligations that fall due long after the current financial year, structured for staff retention.

  • Group Pension Plans
  • Umbrella Scheme Administration
  • Individual Retirement Planning

Travel & Mobility

Cover for staff moving across the region and beyond, from routine trips to extended postings.

  • Individual & Group Travel Plans
  • Emergency Medical Evacuation
  • Employers Liability Abroad

Marine Cargo & Logistics

Transit cover for sea, air and overland freight, aligned with Mombasa Port practice and Northern Corridor trade routes.

  • Open Cargo Policy Frameworks
  • Warehouse-to-Warehouse Protection
  • Container Terminal Insurance

Agribusiness & Parametric Cover

Protecting Kenyan farming — from a Rift Valley tea or coffee estate to a smallholder's shamba — against drought, crop loss and livestock disease.

  • Index-Based Weather Parametrics
  • Agricultural Machinery & Storage
  • Livestock Mortality Cover

Contractors' All Risks (CAR)

Structural insurance for civil engineering projects, commercial developments and infrastructure works.

  • Advance Loss of Profits (ALOP)
  • Third-Party Public Liability
  • Erection All Risks

Marine Hull & Liability

Cover for the vessel itself and for the liabilities that follow it, on inland waters and at sea.

  • Marine Hull & Machinery
  • Marine Liability
  • Charterers' Exposure

Energy & Pipeline

Specialised cover for fuel handling, distribution infrastructure and pressurised plant.

  • Oil & Pipeline Cover
  • Boiler & Pressure Vessel
  • Erection All Risks

Cold Chain & Stock

For perishable value — where a failed compressor overnight is a total loss by morning.

  • Deterioration of Stock in Cold Storage
  • Goods in Transit
  • Machinery Breakdown

Motor & Fleet

From the family saloon to a PSV route or a boda boda fleet feeding the last mile, with a claims team that follows every repair through.

  • Private Motor Comprehensive
  • Third Party, Fire & Theft
  • PSV & Commercial Fleet

Home & Domestic Package

Buildings, contents and the liabilities that attach to a household and those who work within it.

  • Buildings & Contents
  • Domestic Package
  • Tenant's Liability

Valuables & Specie

Worldwide all-risks cover for jewellery, fine art, collections and antiques — possessions rarely valued in money alone.

  • Jewellery & Fine Arts (Specie)
  • Worldwide All-Risks Extension
  • Agreed Value Settlement

Life & Critical Illness

Provision for the dependants who would otherwise carry the shortfall, placed through licensed long-term insurers.

  • Life Assurance
  • Critical Illness Benefit
  • Last Expense

Education & Savings

Disciplined provision for school fees and university, with the premium protected should the earner not survive the term.

  • Education Plans
  • Investment & Savings Plans
  • Premium Waiver Benefit

Travel & Personal Accident

Cover for journeys abroad and for the accidents that occur closer to home.

  • Individual Travel Plans
  • Personal Accident
  • Emergency Medical Cover

Not certain which pillar applies? That is our question to answer.

Risk data analysis at J012 Innovate

A policy is only as good as what we know

For a century, insurance priced the average and inspected the aftermath. Instruments have since become cheap, and risk has become legible — measurable as it unfolds rather than reconstructed once it has.

Instrumented agricultural land in Kenya
The thesis

From estimate to evidence

Conventional cover rests on proxies. A fleet is rated by the number of vehicles rather than how they are driven; a plant by its replacement value rather than the condition of its bearings; a consignment by declared worth rather than the temperature it actually held. Every proxy conceals both the careful operator and the reckless one — and the careful operator pays the difference.

Instrumentation dissolves that averaging, and changes three things at once: what a risk costs, how quickly a loss is settled, and whether cover can reach people it previously could not.

Applied across the book

Where data reshapes the policy

Not a single product line, but a method applied wherever exposure can be measured.

01

Telematics & fleet intelligence

Harsh braking, night exposure, route and dwell time. Fleets rated on conduct rather than headcount — with the data doubling as a loss-prevention brief for the transport manager.

02

Connected plant & property

Vibration, thermal and power-quality sensing on critical machinery. Breakdown cover becomes a conversation about the failure averted, not only the one indemnified.

03

Cargo in motion

Geolocation and cold-chain telemetry across the Northern Corridor. A temperature breach is timestamped as it happens, which shortens the argument over where liability sits.

04

Parametric & index structures

Rainfall, wind, yield and seismic indices as the trigger. Settlement follows a measurement rather than an inspection — decisive where an assessor's visit would cost more than the premium.

05

Geospatial exposure mapping

Satellite and GIS layers across insured locations, exposing accumulation a schedule conceals: the flood plain, the fire corridor, the three warehouses sharing one substation.

06

Benefits analytics

Anonymised, aggregated utilisation across a medical scheme. Renewal becomes evidence-led, and chronic-care intervention is directed where the data says it will matter.

07

Cyber & digital liability

An exposure that scarcely existed when most Kenyan schedules were drafted. As operations digitise, cover must follow the dependency rather than the building.

08

Digital distribution

Mobile onboarding, profiling and premium collection — the mechanism by which micro and group cover becomes viable for cooperatives, SACCOs and informal enterprise.

09

Claims automation

First notification from a handset, documentation captured at source, status visible throughout. Administrative delay disappears; advocacy does not.

Research & partnerships

Where the work is happening

J012 belongs to a group that builds this technology rather than procures it — which means we can interrogate the data a product depends on before we place it.

University of Bremen — Sustainable Communication NetworksActive
Collaboration on AI and IoT environmental sensing under the AIR4LIFE programme with Moi University.
Innovate TechnologiesGroup company
Artificial intelligence and digital transformation — sensor deployment, data engineering and platform development.
Index & parametric structures for the Kenyan marketIn development
Designed for agriculture first, where the case is strongest, and extending to transit and property thereafter. Any product will be placed through licensed underwriters and approved under the applicable regulatory framework before it is offered.
Data governanceRegistered
Instrumented insurance rests on personal and operational data. J012 is registered with the Office of the Data Protection Commissioner as Data Handler and Data Controller, and every deployment is governed by the Data Protection Act, 2019.
J012 claims desk supporting a client

A claim is the moment the policy is tested

Intermediaries are easy to reach at inception and harder to find afterwards. We take the opposite view: the claim is where the relationship earns its keep.

How a claim moves

01

Notify us

Contact the claims desk as soon as the incident occurs. Prompt notification preserves the claim; delay is the commonest reason cover is contested.

02

Submit documentation

Policy number, circumstances and supporting evidence. We set out precisely what the insurer requires, so nothing returns for a second attempt.

03

We coordinate

Correspondence with insurer, assessor and repairer is conducted on your behalf — and pressed when it stalls.

04

Track to settlement

Progress is reported as it occurs, through to settlement, without the client having to ask.

What to have ready

Requirements differ by insurer and by class; these are the customary starting points. The definitive list is confirmed the moment you notify us.

Every claim

  • Policy number
  • Date, time and place of the incident
  • Description of what occurred
  • Claim form, completed and signed

Motor

  • Police abstract
  • Driving licence and logbook copy
  • Photographs of the damage
  • Repair estimate

Property, marine & liability

  • Invoices or proof of value
  • Photographs of the loss
  • Bill of lading or delivery note
  • Third-party correspondence

Need to report a claim?

Requesting an insurance quote from J012 Innovate

Three steps. No premium quoted before we understand the risk.

What do you need covered?

Select the closest match — we will refine it with you, whether you are a single boda boda owner or a 40-vehicle fleet.

Who are we speaking with?

So an advisor can reach you with the right questions.

Please tell us who you are.
A reachable phone number is required.
Please enter a valid email address.

Tell us about the risk

The more specific you are, the fewer rounds it takes.

Please describe what needs covering.

Check before sending

Correct anything that needs it, then submit.

Send via WhatsApp

Submitting opens a pre-filled email to info@j012.com. To route enquiries straight into a J012 inbox instead, set FORM_ENDPOINT in the page source.

Thank you. Your request has been received.

A J012 Innovate advisor will contact you shortly. If it is urgent, call +254 757 589037.

Continue on WhatsApp
Nairobi, where J012 Innovate is based

We are here to help

Describe what needs protecting. An advisor will respond with the questions worth answering before any premium is quoted.

Office

Find us

Address
Suite 5, Kilimani Business Centre, Kirichwa Road, Nairobi
Get directions →
Hours
Monday to Friday, 8:30am – 5:00pm EAT
Kilimani, Nairobi
Kilimani, Nairobi
Chat with an Advisor